Accessibility Statement

Insight Discovery is committed to making our website and our services welcoming to everyone, including people with disabilities. We want every visitor to be able to find what they need online and work with us without unnecessary barriers. This statement explains where we are, what we are working toward, and how to reach us if something gets in your way.

Our Website

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the widely recognized standard for accessible web content. We are working toward that standard across our site and treat accessibility as ongoing work rather than a one-time fix.

Current efforts include:

• Clear, consistent navigation and a “skip to content” link on document pages
• Text alternatives for meaningful images
• Readable color contrast and resizable text
• Labels on every contact and form field
• Compatibility with current browsers and common assistive technologies

We test as we build and correct issues as we find them. Some older content may not yet meet every guideline. If you encounter a page that does not work for you, please tell us using the contact details in the sidebar, and we will help directly and prioritize a fix.

Working With Us

Most of our work happens by phone, email, and secure file transfer, and we are glad to adapt to the channel that works best for you:

• If our contact form is a barrier, call 901.258.9797 — every request gets the same priority regardless of how it arrives
• If ShareFile presents difficulties with your assistive technology, we will arrange an alternative secure transfer method
• Project confirmations and status updates can be provided in the format you prefer

Visits to our Memphis facility are by appointment. If you plan to visit, let us know what would help ahead of time:

• Accessible entry [CONFIRM: step-free entrance or ramp details]
• Parking [CONFIRM: accessible parking near the building]
• Restrooms [CONFIRM: accessible restroom availability]

Requesting an Accommodation or Reporting a Barrier

If you run into a barrier on our website or have a question about accessibility when working with us, we want to hear from you. Please send us a message through our contact form or call 901.258.9797, and include:

• The page or situation involved
• What you were trying to do
• The accommodation or fix that would help

We will respond as promptly as we can and work with you toward a solution. There is no formal process to navigate and no wrong way to ask.

Ongoing Commitment

Accessibility is never finished. As we update our website and continue our work, we will keep testing, keep listening, and keep improving. If you have feedback that would make our site or our services more welcoming, we would be glad to receive it.